Consumers get confused because the high street
offers far better returns and exchange policies that the consumer legal right’s
demand and this is often where problems can occur. As you will be in direct
competition with your local high street it is important to offer the same if
not better returns policy’s and services which will maintain and help excellent
customer trust and confidence when purchasing from your business and ensure
consumer will return time and time again.
You should also be aware under the Consumer
protection, unfair trading regulations 2008 it is a criminal offence to mislead
a consumer about their legal rights Eg;- you cannot state No Refunds, Sold as Seen etc... Check out www.tradingstandards.gov.uk for more detailed information or request a leaflet that is
always good to have to hand.
