Under the Sale of Goods act 1979 a consumer is
entitled to a refund, replacement, repair or compensation when goods are either
faulty or are not as described. In the instance where a customer has either
just changed her mind, bought the wrong size or received an unwanted gift there
is no legal right to a refund or even an exchange. However if you are selling door to door, on
the Internet or via mail order then you have to allow 14 day period for a
customer to return goods even if she has just changed her mind. Check out www.tradingstandards.gov.uk for
more detailed information or request a leaflet that is always good to have to
hand.
