Christmas Trade - Part 1

Many retailers are trading on a prayer this last quarter, with much resting on its success. The Christmas period accounts for up to half of a retailer’s annual profit, making this the most important trading quarter and event of the entire year’s calendar, so how do we go about ensuring it is a success? In many ways everything you have done and planned earlier on in the year now comes into play. But how do we ensure that the Christmas shoppers come through your door?

Fantastic Windows; The focal point of a shop, no matter how large or small, is its windows. This is where you reveal your identity – the very essence that makes your shop unique. It is the first thing that shoppers notice and just like a book cover, your shop will be judged upon it, so getting it right is key. Ensure they are clean, well painted on the outside and stunning on the inside. Don’t forget to light them at night, to catch the eye of those people walking or driving past of an evening. Make the window’s extra special, exciting and eye catching and full of gift solution ideas.

Stockrooms; Make sure the stock in the stockroom is on the shopfloor, such an obvious but sadly oh so often trips up the most seasoned retailer, including Mary Portas! Staff need to be aware of what is there and checking and re filling morning, noon and night. It will not sell in the stockroom unless of course you are offering guided tours ...



Bra Fitting for Sales - Part 4

The last part in my Bra fitting for sales blog posts are to summaries and priorities;


  •      Get your staff well trained and regularly trained, either by using many different branded “free” courses or by using an independent specialist who offers bra fitting training using all your different brands. After all it is so important that your fitters fully understand each brand, the shapes and how they fit. Do it properly or do not do it ayt all. Be clear, you offer a bra fitting service not a measuring service. There is a significant difference. You will fit the customer in a bra that fits her, during a private personal process, NOT measure her body with an often inaccurate measurement so she can go elsewhere to buy an Ill fitting bra!  
  •      Ensure your staff understands the purpose of fitting and serving a customer; to increase and generate multiple sales, add on purchases. This in itself is a training day and course. How do your staff introduce the add on sale of a piece of shapewear now that’s a skill in itself!

  •     Promote your fitting service and skills. Ask for testimonials from your customers and put them on your web site or on fitting leaflets that you can distribute.

  •     Offer regular “free” fitting events. Make them fun and enjoyable, the talk of the town!

  •     When you have that customer in the fitting room, make the most of it. After all, all she wants is a comfortable, good fitting bra, how difficult is that?


After all sales in about selling what your customers don’t know that they need yet… isn’t it?



Bra Fitting for Sales - Part 3

The third part of my bra fitting blog post...


So the message in this, don’t let your fitting service get in the way of your business, sales and ultimately profit. Let’s be clear, fitting service is only there to enhance and ensure you have a long term business by ensuring your customers return time & time again. Once the “fitter” has the customer happy, elated, impressed and pleased with her new silhouette and body shape, she is totally in your hands. You want the customer to return, so do not take advantage but do take this opportunity of maximizing the sale, after all customers are difficult to find at the moment. A perfect example of this is becoming a local “specialist” retailer. Some assiduous brands currently offer extensive expert training in both mastectomy & maternity products and related fitting processes thus allowing the retailer to offer a dedicated service to women creating unparalleled customer loyalty. Another reason for considering diversifying into this specialist area is that other areas of the business that used to be considered as niche, such as Large cup sizes or small back sizes which are now increasingly common place and do not offer the stores any individuality. 



Bra Fitting for Sales - Part 2

Following on from last weeks blog post about bra fitting in the UK...


The problem is not getting better; With sales down, operating costs up and margins being threatened; cut backs have been on training. If there is one thing that will ensure to bring customers back time and time again  is a “fabulous” fitting service, that is consistent, reliable and offers impartial advice. This is only achieved by extensive training and experience on the shop floor in fitting rooms.

From the retailers perspective not only do we need to offer a credible fitting service, we need a fitting service that also “sells” a suitable product that fits the customers personal requirements. Ask yourself or better still conduct a survey in your business, what is the % rate of fittings that results in a sale of 1 or more bras? A good fitter should always sell more than one garment to a customer and achieve that add on purchase; be it the bra in a second colour way or that more difficult sale of a matching coordinate … the brief. Too many times I have overheard or seen a fitter talk a customer out of a purchase as she didn’t feel the bra fitted 100%! The customer was happy and a less “scientific” fitter would have passed it as being more than acceptable.  A fitter must never lose sight of what her purpose is; to be capable of selling a customer a suitable bra whatever their shape, age and size. Are your fitters sales people or just fitters? My answer is that they should be both, what is the point of dedicating time and money to a fitting service if a SALE and a happy customer is not the end result. 



Bra Fitting for Sales - Part 1

With the 2010 Which report reporting statistics like; one in three bra fittings are still “not measuring up” proves to us that there are still clear issues on our high streets in terms of bra fitting. Under band measurements prove to be the most challenging to get right with only 27% of High St dept stores failing at this fundamental stage.  No wonder it is still believed that up to 80% of women are wearing the wrong size bra. These facts undoubtedly support that our consumers find purchasing a bra the most frustrating & often most difficult purchase to make and sadly  confirms that some retailers are still not getting it right. How come?  Is it because the brands are still predominately responsible for the training of our fitters by offering free fitting courses. Being guilty of enjoying this free service have we unwittingly compounded the problem? As we all know each brand can fit differently and in some cases the brands even train us to fit in a different way, adding even more confusion to a technically demanding and challenging industry? Or is it because we are guilty of not investing enough time and money in regularly training our staff and I don’t mean just “new” staff, it is just as important to “refresh” and continue to train our existing “experienced” staff.  Bad habits develop fast and can spread very quickly when in store “expert” fitters are responsible for training our new recruits. Whatever the reason it is felt we as an industry have made little headway in improving the customer fitting service in the past 7 years. 


See next weeks blog post for part 2...